Permit Case Management

City employee at public counter with customer. The Permit Case Management (PCM) Division with the Bureau of Engineering’s Development Services Program serves as an escalation point for projects that require additional problem solving. PCM will typically triage the problem and identify course of action including shepherding a project through different agencies when needing. PCM’s services include providing pre-design services for B-Permits with the goal of compressing the time from plan check to construction.

PCM facilitates meetings with other agencies such as Bureau of Street Lighting, Bureau of Street Services, Los Angeles Department of Water and Power, and Los Angeles Department of Transportation. PCM also participates in the overall City’s Development Services Case Management Program managed by the Los Angeles Department of Building and Safety.

PCM’s overarching goal is to improve customer service. To schedule a pre-design B-Permit meeting, visit https://engpermits.lacity.org/bpermits/

To contact the Permit Case Management Division regarding any other issues, email eng.pcm@lacity.org.